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Rehabilitation Team

Laura Francis BSc (Hons) APDT, UK
Head Rehabilitation Trainer


Laura graduated from the University of Chester in 2012 after receiving a first class BSc (Hons) in Animal Behaviour. Laura has always been kept busy working with dogs as she used to run dog training classes as part of the Kennel Club Good Citizen Scheme as well as working in a boarding kennels for a number of years. Now Laura is responsible for implementing and modifying individual rehabilitation programmes for dogs, as well as writing and running the Positive Training Courses. Laura has a Hungarian Vizsla called Fern, as well as a large collection of reptiles and amphibians at home. Laura is also a full member of the Association of Pet Dog Trainers, UK.

Caitlin Boyd BSc (Hons) MSc
Rehabilitation Trainer


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Caitlin gained a BSc (Hons) Degree in Bio-Veterinary Sciences from the University of Liverpool. After which she volunteered at Animals Asia in China carrying out behavioural projects on the centre’s Moon Bears before going to work at Dogs Trust as a Canine Carer. She then decided to undertake further education and did a Masters at the University of Edinburgh in Applied Animal Behaviour and Animal welfare. During this MSc, her thesis was a 5 month research project examining ‘Mortality and Relinquishment Ascribed to Undesirable Behaviours in Young Dogs in England’ which she presented at the BSAVA Congress 2016. Since finishing her Master’s degree Caitlin started working for us as one of our Rehabilitation Trainers and Co-ordinator.

Jayne Tovey BSc
Rehabilitation Trainer


Jayne began training dogs over 30 years ago with her first German Shepherd who had extreme behavioural problems - this began her interest in the interaction between dogs, owners and society. Jayne lives in the Forest of Dean with her 6 dogs, and after completing her BSc with a 2.1 she went on to study canine psychology and now keeps up-to-date by going to a variety of behaviour and training CPD days. She now offers a range of fun classes, including Agility, Fly Ball and the Kennel Club Good Citizen Scheme, and one-to-one training. Jayne visits Behavioural Referrals with her stooge dogs primarily to work with dogs with behavioural problems towards other dogs.

Lizzy Hardy BSc (Hons) PG Dip CABC
Rehabilitation Trainer


Lizzy graduated from Chester University with a BSc (Hons) in Animal Behaviour. After completing the course she went to work in the rescue field. Lizzy broadened her experience by working in two centres with differing approaches and policies. As the assistant manager Lizzy worked closely with a visiting behaviourist to rehabilitate the dogs that came into her care. Plunging back into study Lizzy also decided to undertake the post graduate diploma in companion Animal Behaviour Counselling at the University of Southampton. Lizzy has two dogs; a 6 year old Rottweiler called Molly and a 4 year old Cross breed called Binx.