Meet the Team

Clinical Team

Sarah Heath

Dr Sarah Heath

Veterinary Surgeon/Clinical Lead

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Dr Sarah Heath

Veterinary Surgeon/Clinical Lead

Dr Sarah Heath BVSc PgCertVE DipECAWBM(BM) CCAB FHEA FRCVS RCVS Veterinary Specialist in Behavioural Medicine EBVS ® European Veterinary Specialist in Behavioural Medicine

Sarah qualified from Bristol University and spent four years in mixed general practice before setting up Behavioural Referrals Veterinary Practice in 1992. She is an RCVS and European Veterinary Specialist in Behavioural Medicine. In 2018 she was made a Fellow of the Royal College of Veterinary Surgeons for meritorious contributions to the profession. Sarah is an External Lecturer in small animal behavioural medicine at Liverpool University and also teaches on the veterinary undergraduate course at Surrey University. She is a Certified Clinical Animal Behaviourist under the ASAB accreditation scheme. She sees clinical cases across North West England. Sarah lives in Chester with her 2 cats, Luis and Didi who were hand reared at Cats Protection Warrington and came to live with Sarah in 2017. And Jamie, her Flat-coated Retriever.

Carrie Tooley

Dr Carrie Tooley

Veterinary Surgeon

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Dr Carrie Tooley

Veterinary Surgeon

Carrie Tooley BSc BVetMed MSc PgCertVetEd FHEA CCAB MRCVS RCVS 

Advanced Practitioner, Companion Animal Behaviour 

Carrie qualified as a vet in 2012 from the Royal Veterinary College and spent three years in mixed general practice in Norfolk and Cornwall before deciding to pursue her interest in behavioural medicine. Since then, she has completed her MSc in Clinical Animal Behaviour at the University of Lincoln and has become a Certified Clinical Animal Behaviourist under the ASAB accreditation scheme. Carrie is in the final year of her training to be a European specialist in Behavioural Medicine under the supervision of Dr Sarah Heath. Carrie still enjoys working in small animal general practice and does this as a locum vet. outside of work, touch rugby and (very slowly) doing triathlons take up the majority of Carrie’s time. 

Liz Bailey

Dr Liz Bailey

Veterinary Surgeon

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Dr Liz Bailey

Veterinary Surgeon

Dr Liz Bailey BVSc MANZCVS (Veterinary Behaviour) MRCVS

Liz graduated as a vet from the University of Liverpool in 2013 with a passion for behavioural medicine. She spent the following 4 years in mixed and small animal practice in Australia before working in a behavioural referral practice. This led her to achieve Membership of the Australian and New Zealand College of Veterinary Science (MANZCVS) in the Veterinary Behaviour Chapter by examination in 2019.

Outside of work, Liz enjoys baking and exploring the countryside with her Border Collie and 3-legged Australian Kelpie.

Dr Ruth Moots

Veterinary Surgeon

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Dr Ruth Moots

Veterinary Surgeon

Dr Ruth Moots BVM&S MRCVS MSc

Laura Francis

Laura Francis

Head Rehabilitation Skills Coach & Qualified Postgraduate Veterinary Physiotherapist

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Laura Francis

Head Rehabilitation Skills Coach & Qualified Postgraduate Veterinary Physiotherapist

Laura Francis BSc (Hons) MSc MNAVP MAPDT 01222

Laura graduated from the University of Chester in 2012 after receiving a first-class BSc (Hons) in Animal Behaviour and has worked for Behavioural Referrals ever since. In 2021, she qualified as a Postgraduate Veterinary Physiotherapist from Harper Adams University and completed her MSc in 2022.

Prior to working at Behavioural Referrals, Laura used to run dog training classes as part of the Kennel Club Good Citizen Scheme, as well as working in a boarding kennels for several years. Now Laura is Head of the Rehabilitation Team and is responsible for implementing and modifying individual rehabilitation programmes for dogs, as well as writing and running the Positive Puppy Training Courses. Laura also implements the practical part of our DEIP course.

Laura has a Hungarian Vizsla called Fern and a German Shorthaired Pointer called Bracken.

Laura is a full member of the National Association of Veterinary Physiotherapists and the Animal Health Professions Register. Laura is also a full member of the Association of Pet Dog Trainers, UK 01222, a registered animal training instructor under the Animal Behaviour and Training Council and the Dog Behaviour and Training Charter.

Isla Smith

Isla Smith

Rehabilitation Skills Coach

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Isla Smith

Rehabilitation Skills Coach

Isla joined the Behavioural Referrals team in September 2020. She graduated from the University of Chester in 2016 after undertaking a BSc (Hons) degree in Animal Behaviour and Welfare. She then went on to achieve her MSc in Clinical Animal Behaviour with the University of Edinburgh. Prior to working at Behavioural Referrals, Isla worked in small animal, and equine veterinary practices, as well as a boarding kennels where she discovered her love of large breed dogs.

Laura Healey

Laura Healey

Rehabilitation Administrator

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Laura Healey

Rehabilitation Administrator

Laura Healey, BSc (Hons), MSc

Laura studied at Manchester Metropolitan University, and was an undergrad in psychology 2016, and achieved a MSc in Animal Behaviour 2018. Laura completed her  animal husbandry internship at Chester Zoo.

Prior to BRVP Laura, worked at Chester Zoo, Cats Protection and a Dog Hydrotherapy Pool.

Outside of work, Laura has a keen eye for art, enjoys going to gigs and pilates.

Laura lives with her two rescue cats, Ezra and Mouse.

Lisa Rose

Lisa Rose RVN

Clinical Assistant

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Lisa Rose RVN

Clinical Assistant

Lisa became a Qualified Registered Veterinary Nurse in 2008.

Prior to joining the team at Behavioural Referrals in February 2023, Lisa has worked is various small animal practices and a busy ophthalmology referral centre.

Lisa has 3 adorable cats at home called Vernon, Marnie and Rainer. All adopted from the cats protection in Warrington over the years.

Outside of work Lisa enjoys family days with her husband and 2 young children, exploring parks, woodlands and ice cream farms to name a few. She loves to holiday in different countries when possible to.

Administration Team

Debbie Perry

Debbie Perry RVN

Practice Manager

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Debbie Perry RVN

Practice Manager

Debbie has been Practice Manager at Behavioural Referrals since April 2021. Previous to working with us she worked in Dorset in a 24 hour Veterinary hospital as she has been a qualified Veterinary nurse for 15years.

Outside of work Debbie likes to spend time with her family and enjoys going on long walks with her Yorkie Bonnie.

Emily Jones

Emily Jones

Office Manager

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Emily Jones

Office Manager

Emily has been a member of the Behavioural Referrals team since 2016. She has completed her Level 2 and 3 NVQ in Business and Administration. Emily is progressing and is now completing her Level 5 Management and Leadership diploma.

Being our office manager Emily supports our Practice Manager and the team in the fast paced office. Emily will be one of your first point of contacts when contacting the practice, and will be happy to help with any queries.

Shannon Costin

Shannon Costin

Administrative Assistant

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Shannon Costin

Administrative Assistant

Shannon joined the Behavioural Referrals team in April 2023, and will be happy to assist clients during their journey with us.  Shannon predominantly prepares medications for patients, once prescribed by one of our vets. 

Shannon carried out a BSc (Hons) Bio veterinary Science degree in Ireland for 4 years and then moved to Plymouth to do a MSc in Zoo Conservation Biology.

Previous to BRVP Shannon worked  in Chester zoo as an events ranger, and then at a busy veterinary specialists referral practice where she moved to their surgical team as a sterile service technician, to help prepare surgeries.

Shannon enjoys nature so, goes for walks in her spare time, and enjoys sitting in a coffee shop and enjoying the hustle and bustle around her. 

Leah Jones

Administrative Assistant

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Leah Jones

Administrative Assistant

Leah joined the Behavioural Referrals team in October 2023. With previous experience in a corporate environment Leah decided to follow her heart and pursue a fulfilling career in the veterinary industry, driven by her love for animals. Leah is predominantly the first point of contact for all referrals to BRVP and takes great pride in providing excellent administrative support to our clients and their furry companions as they embark on their journey with us. Outside of work, Leah enjoys the company of her own dog, Douglas and long walks together. Leah has a passion for Netball and plays with a local team. Leah’s other interests include attending live music events and exploring new places.

Andrea Evans

Andrea Evans

Accounts Assistant

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Andrea Evans

Accounts Assistant

Andrea joined the Behavioural Referrals team in April 2023 and supports our accountant with the financial aspects of the company, as well as being happy to assist with any client queries.

Previous to BRVP, Andrea managed a supply Chain for a £500miliion turnover scientific company. She then wanted to pursue a career with Animals so went back to University and achieved a 2.1 degree in Animal Behaviour. Andrea then worked at Chester Zoo as an information guide. 

Andrea found her perfect role with us as an accounts assistant, and being able to work within the veterinary industry.

Alongside her role at BRVP, Andrea is a support worker at Chester University.

Andrea lives on a smallholding with her husband, 2 dogs, Roxy and Chase and, her 2 Shire horses, Paddington and Wellington. Andrea also enjoys baking and creating special occasion cakes!